Refunds & billing.

What you’re buying

A pack grants access to optional in-game content on our roleplay server, delivered as a Discord role. A subscription grants that access for as long as it stays active. Neither is a physical product, a game, or an asset you own, and neither has any value outside this community.

Cancelling

Cancel any time from your Tebex account, using the link on your receipt. There is no cancellation fee and no minimum term. Your access continues to the end of the period you have already paid for, then stops — and any pack you bought outright stays yours.

Refunds

Every player gets a free hour of Talk to AI after finishing the tutorial, specifically so nobody has to buy it blind. Because of that we don’t routinely refund a period you’ve already used.

We will refund in full if you were charged after cancelling, if the feature was unavailable for a significant part of your billing period, or if you were charged more than once for the same period. Contact [email protected] or open a Discord ticket within 14 days.

Access removed for rule breaches

A ban does not entitle you to a refund of a period already served, but we will cancel the subscription so you are not billed again. If you believe the ban was wrong, appeal it — if the appeal succeeds, access is restored.

Payment handling

Payments are processed by Tebex, which is the merchant of record and the only checkout we use. We never see or store your card details. The only things we keep are your Discord ID, the Tebex payment or subscription reference and its status — enough to know what to unlock and when to stop.